» Monitoring - ping and services - we will ping monitor your server for you.
» 24x7x365 Technical Support via E-Mail
» 6-24 Hour Resolution Time
» DoS monitoring - we will monitor your server for DoS and notify you of attack. If incoming we will stop it at our gateway and if outgoing we will help you find the compromise.
» Hardware replacement - we will replace hardware at our expense with onsite spares.
» Hack recovery and dissection - if your server is hacked we will help you figure out why by going through logs and directories so we can secure it for future use.
» Services configuration help - our techs will help you initially configure and answer questions on services configuration including cPanel - DNS, email etc.
» Services restart - if you lose a service - we will restart it at your request if you do not have access.
» Server troubleshooting - server not performing well - we will help you trouble shoot it and make recommendations for performance improvements based on our observations.
» cPanel support - if you buy cPanel from us - we will support you on it.
» OS patch and security updates - we will update your computer using RedHat Network or Microsoft Update at your request up to once a month at no charge.